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About SmarTrunk
in the Caribbean
decades, St. Kitts and Nevis have experienced heavy disaster damage totaling $313 million.
In creating a feature-rich trunked radio system, NEMA worked with Bernard Browne, managing director of Chris-comm Ltd., to design a system that integrates SmarTrunk's ST-853 Controller, ST-865M5 and ST-865M5A logic boards and the ST-510 network switch with dispatch console and call manager options.
"Call Manager is a queuing option which is activated if all repeaters are busy. The Call Manager receives the initial call and puts it into queue. When the repeater or channel becomes free, the ST-510 then notifies the caller to call again now that the channel is available," said J.R. Estanol, SmarTrunk sales engineer. "The SmarTrunk solution is very cost-effective for this type of facility," said Browne.
NEMA and Browne designed a 10-channel system between the three sites (two at St. Kitts and one at Nevis). The dealer chose (40) Motorola Pro Series 7150 portables and (10) Motorola Pro 5100 mobiles, for a total of (50) radios, which then incorporate the SmarTrunk logic boards to add the trunking capabilities for this first stage of the system.
"There was no prior communications system in place, just a single repeater," said Browne. "The SmarTrunk ST-510 switch is scheduled to be installed at the end of October, after the repeater systems, antennas and all other infrastructure is in place," Browne added.
In next month's issue of SmarTalk, we'll discuss the performance of the finished system, as well as feature an interview with St. Kitts' communications manager.
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SmarTalk is published quarterly
by SmarTrunk
Systems, Inc.
for its customers, prospects and
industry associates. Your
feedback is important so please
direct all comments or
suggestions to: Diane
Weidenbenner,
diane@mktgconnection.com,
SmarTrunk Systems, Inc.,
401 W. 35th Street, Bldg. B,
National City, CA 91950.
Toll-free: 866-870-9052,
Local: 619-426-3781, Fax:
619-426-3768.
www.smartrunk.com,
Copyright 2003
SmarTrunk Systems, Inc.
All rights reserved
Communications
Marketing Conference
November 13-15, 2003
Mission Inn
Riverside, CA
SmarTrunk II
Technical
Training
Seminar in Spanish
December 10, 11 & 12,
2003 - Buenos Aires
Argentina
More
Information here
SmarTrunk II
Technical Training
Seminar
March 22 & 23, 2004
San Diego, CA
More
Information here
2004 IWCE
Booth #6039
March 24-26, 2004
LV Convention Center
Las Vegas, NV
reach Agreement on ST-865VTP50A Logic Board
Vertex Standard
and SmarTrunk Systems, Inc. have reached an agreement for SmarTrunk to
manufacture, supply and service the ST-865VTP50A logic board for the following
Vertex Radios: VX-110 (non-USA only), VX-150 (non-USA only), VX-210, VX-210A,
VX-400, VX-600, VX-800, VX-900 and the VX-4000 mobile.
Previously, SmarTrunk was providing the microprocessors with firmware
to Vertex who then assembled the boards and installed them into the trunked
radios.
"SmarTrunk will now fulfill production of the logic boards, handle
customer service inquiries and even create new versions of the board,
with enhanced trunking features," said Tony Huber, SmarTrunk
applications engineer. SmarTrunk has also expanded customer service support
for the product to handle technical support issues.
"We have a solid relationship with SmarTrunk and we're pleased
that they have agreed to manufacture the logic boards for us, for a variety
of Vertex radios. SmarTrunk's board offers subscribers enhanced trunking
features not available in conventional radios, giving us yet another competitive
edge over other radio manufacturers," said Scott Henderson, Vertex
Standard executive vice president.
When installed, the ST-865VTP50A logic board offers the OmniTM feature
set, including such benefits as Channel Banks (allows subscribers to access
different sites which use different frequencies), Multiple PTT (Push-to-talk)
Groups (allows subscribers to call different groups simply by pressing
the PTT button), Multiple Receiver Groups (enables subscribers to receive
both individual calls and calls placed to several different groups), SmartScan
(provides faster channel access in a busy system) and many more features.
The ST-865VTP50A logic board also enables radio operators to utilize expanded
SmarTrunk II features such as Store and Forward Dialing, 10-Number Memory
Speed Dial (user programmable), Last Number Redial, Automatic Mobile Acknowledge
eliminates wasted air-time, Different Ringing Tones to distinguish the
type of call, Clear Channel Alerting tells the subscriber when a channel
is available, Priority Override Calls, Conventional Operation, Two Trunking
Modes: Radiotelephone and Dispatch Operation and Five-digit Security Code
for system operation programming.
COMING SOON... A new Vertex logic board with Caller ID and scrambler is coming soon. Contact SmarTrunk if you are interested in being a Beta tester.
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"Dalia has excelled in each of the positions she has held
at SmarTrunk and its parent company, Ranger Communications. Her most important
quality is the individual attention she gives customers, large or small,
and impeccable, prompt follow-up," said Joe Banos, President.
"With my new position, I will continue to enjoy a variety of responsibilities,"
said Castro. "What sets SmarTrunk apart from other companies is
our responsive customer service and I'm committed to working hard to ensure
that we continue to give our customers the very best service possible."
Castro began her career at Ranger Communications in September 2000, working
with Latin American customers. She then transferred to the accounting
department where she assisted Spanish-speaking customers with technical
questions, customer service and accounting issues. At that time, she began
helping SmarTrunk with its Latin American market. At the beginning of
2003, she began working full-time with SmarTrunk.
Prior to joining Ranger Communications/SmarTrunk, Castro worked for four
years at Logistech, Inc., a logistics software company and at Hallmark
Circuits, a manufacturer of PC boards, so she's well-versed in handling
technical customers.
Q. How does the Priority function work in the ST-853 software and how do I use it?
A. In the Edit Profile window of the ST-853 software, a user's priority can be set from 0 to 99. So, if all channels of the system are busy, and a user with a higher profile and a higher level of RF at the site receiver attempts to obtain a channel, the user with the higher priority may acquire that channel. The key word here is "may" not "will". There is no guarantee that the higher profile will always win a channel.
SmarTrunk recommends that this function be used with great caution. A few users with a higher profile than others will not create any negative results; however trouble arises when too many profiles are created with various levels of priorities. A symptom known as cross talk may happen often as radios are competing for channels. Therefore, a profile with a high priority should only be given to a very few users that will encounter very urgent situations. If your present system is not capable of providing a high enough quality of service for your present subscriber base, we recommend expanding your system or use the ST-510 with the Call Manager option which is the perfect way for emergency and priority management.
COMING SOON... The latest version of the VT60F logic board, with added features like Caller ID and scrambler capability for added security. Available in Oct!
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Mark
your calendars now
for March 22-23, 2004!
Sign up
now for the free SmarTrunk IITM Technical Training Seminar
in Las Vegas
(prior to the IWCE show).
Who
should attend? Sales managers, system design personnel and technicians
are encouraged to attend this informative overview on systems design
and capabilities. Training will be limited to basic concepts, overviews
and programming introduction. At the completion of this two-day course,
graduates will receive Certification as a SmarTrunk Dealer.
This designation will allow you special pricing and access to promotions
on future purchases. Space is limited so reservations are recommended.
Location and detailed seminar schedule to be announced.
For information or to register, please contact Dalia Castro at
d_castro@smartrunk.com
or at 619-426-3781.
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401 W 35th Street, Bldg. B, - National City, CA 91950
Telephone: Toll Free: (866) 870-9052 - Local: (619) 426-3781 - Fax: (619)
426-3768
Sales Information: salesinfo@smartrunk.com
Technical Support: techsupport@smartrunk.com
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